For a faster answer please check these answers to Frequently Asked Questions before you use our contact form.
- How do I pay for an account upgrade?
- I'm having login problems!
- I can't find my own profile when searching!
- I have made a payment but my account has not been upgraded.
- I accidentally blocked another member.
- How do I cancel my account?
How do I pay for an account upgrade?
Simple, just log in with your Free membership username and password, then click on the 'Upgrade' button. There are various options for card payment and bank transfer. We don't allow auto recurring subscriptions to be created, payments are one off for the whole period in question. Sorry we don't accept postal payments.
I'm having login problems!
Please see the page footer for our username/password reminder tool. Your password is case sensitive.
I can't find my own profile when searching!
It's not actually so easy to find your own profile when searching, usually because of your own profile preferences, But try the username search!
I have made a payment but my account has not been upgraded.
Upgrades made by credit/debit card should be instantaneous. Please contact us with any payment details you have if your account has still not been upgraded.
I accidentally blocked another member.
Members can be unblocked via Account > Blocked list after logging in.
How do I cancel my account?
Log in, click on 'Account' and follow the 'Cancel Account' link or click the link at the bottom of any of our emails to be directed to the same tool.
Please use the form below if you have any questions.